Jul
18

Driving Successful Change by Engaging the Entire Person

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Most change programs use tools and tactics which focus on building knowledge and skills.  Telling people what they need to do and providing resources and training to execute those activities.  While this is a great start, focusing on only those two elements (what I call the Head and the Hands) misses a crucial element of total engagement and long-term support, the Heart. 

How might your project soar if you focused on more ways to get to the heart of the matter?

How might your project soar if you focused on more ways to get to the heart of the matter?

In business settings we are often uncomfortable (a feeling) discussing emotions and how they are affecting the employees.  But they are part of every human being.  They drive both decision making and behaviors, whether we are conscious of this or not.  To truly drive effective change, you need to engage the Heart, where our motivation comes from.  Simply knowing something isn’t enough to drive people to make lasting behavior changes; they need to be emotionally engaged.  

I call this the Head-Heart-Hands model. 

Individuals need to be:

  • Ready … to take on the changes and accept the new way of thinking and / or behaving
  • Willing … to visibly sponsor and promote changes as the right thing to do
  • Able … to perform in the new manner, with the new processes, tools, and applications

It is critical to recognize the importance each of these components and build change programs and activities to support all aspects.  A change effort is most successful when you engage the entire person, their Head, Heart, and Hands.

I’ll close with a few items for you to ponder:

  • When was the last time you had a conversation at work about emotions?
  • How do you factor emotions into planning your change programs?
  • For change programs which were less successful was something left out? 
  • For change programs that were highly successful, were all elements included?
  • What actions can you take to actively engage the Heart, the emotions?  
  • When you as an individual believe you have been “heard”, how do you feel?  How motivated are you? 

I like to be treated like a whole person.  Don’t you?

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Guiding Principles

- Think Holistically
- Seek the Root Causes
- Respect the Individual
- Demonstrate Accountability
- Collaborate with Clients
- Work with Integrity, Always
- Relate to the Business Strategy
- Ensure Alignment
- Demonstrate Responsibility
- Transfer Skills

Thoughts and Quotes